Hassle-Free Shipping and Returns for Cat Lovers
At Homely Cats, we believe that a smooth and transparent shopping experience is essential for our customers. Our Shipping and Returns Information is designed to give you all the details you need for a hassle-free experience.
We are pleased to offer complimentary shipping on all orders, ensuring that your cat accessories arrive promptly without any extra fees. For those who need their items sooner, we also provide express shipping options. Our international customers can take advantage of our reliable free worldwide shipping, along with express alternatives for quicker delivery, so you can enjoy our products no matter where you are located.
If you find it necessary to return or exchange an item, our straightforward process allows you to do so within 30 days of receiving your order. Our customer support team is always ready to assist you with any questions regarding your order or the return process. For more details, please explore our policies and FAQ section below, where we prioritize your satisfaction and aim to make your shopping experience delightful.
Shipping and Delivery
At Homely Cats, we are dedicated to not only enhancing your feline companions’ lives but also ensuring a seamless shopping experience. Below are the details to guarantee your order reaches you effortlessly, paired with our exceptional service.
We are thrilled to offer shipping to customers worldwide! Here’s a summary of the regions and countries we serve:
| REGION | COUNTRIES |
|---|---|
| North America | Canada, United States, Mexico, Guatemala, Belize, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Cuba, Jamaica, Haiti, Dominican Republic, Bahamas, Barbados, Saint Lucia, Saint Vincent and the Grenadines, Grenada, Antigua and Barbuda, Dominica, Saint Kitts and Nevis. |
| Europe | Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City. |
| Asia | Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam. |
| Australia/Oceania | Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu. |
| South America | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela. |
| Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. |
| Middle East | Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen, Afghanistan. |
Please Note:
Currently, we do not ship to India or Malaysia.
We’re happy to provide free shipping on all orders! Our standard shipping typically takes between 3 to 13 business days. Please be aware that during busy seasons, such as holidays, delivery times may be longer.
For more specific shipping duration details, refer to the table below.
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard Shipping | 3-13 business days | FREE | Available for all orders. May take longer during peak seasons. |
| Express Shipping | 3-7 business days | £4.50 | Faster delivery option for urgent orders. |
Yes, we offer free international shipping on all orders! Standard delivery usually takes between 3 to 13 business days, and we also provide expedited shipping for faster delivery.
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard International Shipping | 3-13 business days | FREE | Available for all orders. Delivery times may vary depending on the destination country. |
| Expedited International Shipping | 3-7 business days | £4.50 | Faster delivery option for important orders. |
Your order may be shipped in multiple packages depending on item availability and processing times. You will receive tracking information for each package.
We ship from various locations around the globe to ensure timely delivery. Every item is handled with care and dispatched efficiently.
Customs fees may apply based on your country’s regulations. Any additional charges incurred are the responsibility of the customer. We recommend checking with your local customs office for more information.
After your order has been dispatched, you will receive a confirmation email with tracking details. You can use this information to follow your package’s journey on our website or through the carrier’s tracking system.
If you need to change your shipping address, please contact us as soon as possible. Changes can only be made before your order has been processed for shipping.
Currently, we do not offer a pickup option. Please ensure that you provide an accurate shipping address during checkout to facilitate prompt delivery.
If you believe your order is lost, please contact our customer support team. We will investigate the situation and work diligently to resolve the issue as quickly as possible.
Yes! We are committed to sustainability. Whenever possible, we utilize eco-friendly packaging materials and partner with shipping providers who prioritize reducing their environmental impact.
If your order is delayed beyond the expected delivery timeframe, please reach out to our support team for assistance. We will work to resolve the issue promptly and keep you informed.
Some orders may be shipped in multiple packages. Please check your tracking information for updates on the status of your other items, or feel free to contact us if you have any concerns.
If you receive an incorrect or damaged item, please contact our customer support team immediately. We will guide you through the process of obtaining the correct item or a replacement.
Yes, you can include special instructions during the checkout process. We will do our best to accommodate your requests.
If your package is returned due to an incorrect address or failed delivery attempts, we will contact you to arrange for reshipment.
Tracking updates may take some time to reflect. If there hasn’t been any progress after a few days, please reach out to our support team for assistance.
During peak shopping periods, such as holidays, delivery times may be extended. We recommend placing your orders early to avoid any potential delays.
If you have any additional inquiries regarding shipping or delivery, our support team is available 24/7 to assist you. Please feel free to use our contact form or send us an email at hello[@]homelycats.com.
Returns and Exchanges
At Homely Cats, we strive to deliver your cat accessories quickly and accurately. However, we understand that sometimes a purchase may not meet your expectations. That’s why our return policy is designed to be flexible, allowing you to return items hassle-free within 30 days of delivery.
We understand that every cat has their own unique preferences, and sometimes a toy just doesn’t resonate. While we strive to provide high-quality products, we cannot be held responsible if your cat doesn’t take to their new toy.
If the toy is unused and with its original packaging, you can still return it within 30 days of delivery. Please note that you will be responsible for the return postage.
If you prefer, you can also exchange the toy for a new one of equal value. To initiate a return or exchange, please contact our customer support team for assistance.
We encourage you to explore our wide range of toys and accessories—there’s a good chance you’ll find something your feline friend will love! Your satisfaction and your cat’s happiness are important to us!
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Contact Customer Support
Our customer support team is here to help. Here’s step by step instructions on how to initiate a return.
- Visit Our Contact Page:
- Go to our Contact page on the website.
- Fill Out the Contact Form:
- Provide your name, email address, and a detailed message regarding your return request or any inquiries.
- Expect a Response Within 24 Hours:
- Our team will respond to your request within 24 hours.
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process a refund to your original payment method and send you an email confirmation. You can expect to see the credit on your original payment method within 7-10 business days after your refund has been approved.
If you wish to exchange an item, once we receive the returned item, our team will inspect it. Upon approval, we will process the exchange, and the new item will be shipped to you with an email confirmation.
Customers are responsible for the shipping costs associated with returns or exchanges unless the return or exchange is due to a defect or an error on our part.
If you receive a defective or incorrect item, please contact our customer support team immediately for assistance. We will work to resolve the issue as quickly as possible.
Once we receive your returned or exchanged item, we aim to process your request within 3-5 business days. You will receive an email confirmation once your return or exchange has been completed.
If you received an item as a gift and would like to return or exchange it, please contact our customer support team. We can assist you in processing the return or exchange based on the original order details.
Yes, if you choose to use a trackable shipping service for your return, you can monitor its progress until it reaches us. We recommend keeping your tracking number for reference.
Please note that certain items may incur a restocking fee upon return. This will be specified in the return instructions provided to you.
If you receive a defective or incorrect item, please reach out to our customer support team right away. We will guide you through the process to ensure you receive the correct item or a replacement as quickly as possible.
You can initiate a return or exchange by contacting our customer support team for assistance.
Customers are generally responsible for return shipping costs unless the return is due to a defect or an error on our part.
If your return is lost in transit, please contact our customer support team. We recommend using a trackable shipping service to ensure your return reaches us safely.
Need More Help?
If you have any further questions or need assistance regarding shipping, returns, or exchanges, our dedicated support team is here to help. You can reach out to us anytime via our contact form or email us at hello[@]homelycats.com. We look forward to assisting you and ensuring your experience with Homely Cats is as enjoyable as possible!
